We value your trust when you visit our showroom or the rivolideluxe.com website. This Privacy Policy outlines how we collect and use your personal data when you visit our website, call us by phone, send us emails, or visit our showroom.
By "Personal Data," we mean any information about you that allows or may allow your identity to be directly or indirectly identified, such as your name, surname, address, or email address (hereinafter referred to as "Data").
In the context of this Privacy Policy, "we," "us," and "our" refer to "Rivoli de Luxe" LLC, while "you," "your" refers to any individual who visits the website, showrooms, or contacts us.
1. Collection of Personal Data
o Contact details such as your name, surname, address, phone number, email address, passport details, etc., if necessary.
o Personal information which may include your age, date of birth, gender, postal code, etc.
o Information about purchases, such as products purchased, payment amount, card type, payment methods.
o Information about preferences, such as products or brands you are most interested in or frequently viewed or purchased.
o Account information on the website (your personal profile), which may include contact details, purchase preferences, personal account password, items in the shopping cart, previously viewed products, gift card details, and other information related to your account.
o Call recordings, including information you provide during the call.
o Information about the location of the device you use to access the website.
o Information about the operating system, browser, and other data related to the device (mobile phone, tablet, computer, etc.) you use for online activities (hereinafter referred to as "automatically collected data"). This may include IP addresses, cookies, device and browser settings, and information about your Internet Service Provider. Automatically collected data may also include information about when and how you access and use the website, such as the dates, pages visited, products purchased, etc.
2. Use of Personal Data The primary purpose of collecting data is to provide you with safe, convenient, efficient, and personalized services. The uses of personal data are as follows:
o To provide services, process your payments and orders, monitor your account activity, and offer products we believe will interest you.
o To contact you in cases such as placing an order, calling us, making an inquiry/request, or leaving a comment on our site.
o To personalize your experience on the website by highlighting your preferred and frequently viewed products, and customizing the services you receive.
o For analytical processes to understand how you use the website, make purchases, and to improve these processes.
o To ensure security and legality, protect our customers, you, or third parties from unlawful actions, and safeguard the rights and property of our customers and employees.
o To prevent third-party access to personalized discounts for customers.
3. Your Rights According to the General Data Protection Regulation (GDPR) The company is committed to adhering to all provisions related to the confidentiality of personal data. In accordance with the GDPR, you have the following rights:
o Access, correction, or deletion of your personal data. You can contact us or make changes yourself by logging into your Personal Account.
o Request correction of inaccurate or incomplete information.
o Object to the use of personal data in certain situations, such as when you object to marketing campaigns (direct or indirect).
o Withdraw your consent to process personal data. Please note that withdrawing consent may limit your access to certain services we provide.
4. Security We do everything possible to ensure and strengthen the security of the personal data provided on our website. Unfortunately, the transmission of personal data over the internet is not completely secure. We will do our best to protect your data but cannot guarantee absolute security. To enhance the protection of your personal data, please take the following steps:
o Visit your personal account frequently and notify us if you notice anything unusual.
o Install the latest antivirus software on your computer or device used to access the website.
o Use strong passwords (at least 7 characters).
o Avoid using the same password for different websites.
o Do not share your password with others.
o Log out of the site when you finish your activities.
5. Personal Data and Your Rights
o According to the applicable legislation, you have the right to contact us and request a detailed notification describing the categories of personal information we hold about you. To prevent unauthorized access, we may ask you to provide proof of identity before providing any personal information.
o You have the right to request that we update and correct any outdated or incorrect personal data we hold about you free of charge.
6. Changes to the Policy We reserve the right to make changes to this page and the aforementioned points as permitted by law. When we make significant changes to this policy, we will notify you by posting the updated policy on the website and mobile app, and we will update the effective date at the end of this policy.